Essentient is hiring

Essentient Association Management is seeking an Associate Executive Director.

Essentient Association Management & Events (Essentient A.M.C. Inc.) was launched in January 2005 to assist volunteer directed associations in meeting their objectives by providing strategic leadership, administrative support and freeing up associations’ otherwise valuable resources to concentrate on tasks fundamental to their organization’s mission.

Based in Burlington, Ontario, Essentient is a full service AMC and event company that provides strategic and operational support to not-for-profit enterprises regionally, provincially, nationally and internationally. As a founding member of the AMC Institute Canadian Chapter, Essentient is a leader in the AMC space.

Associate Executive Director Responsibilities

Please Note:

  • We will only accept applications from qualified/experienced association managers.
  • This is not a virtual position. To qualify you must be able to work out of the Essentient office.

Serve as an Associate Executive Director for one of Essentient’s clients. This position will eventually become the primary point of contact for the assigned client and their leadership. You will work with other Essentient Association Management team members, including staff and contractors, to fulfill position responsibilities with our other association clients.

Within the Scope of Services defined for each client, the Associate Executive Director provides services to support client associations in the areas of:

Leadership (Governance, Board and Committee Support)

  • Provide professional counsel to client Board of Directors.
  • Attend all board meetings.
  • Contribute to the formulation of client policies, programs and procedures.
  • Implement board decisions.
  • Balance the clients’ programs and services with their mission statement and strategic plan.
  • Help clients set realistic goals, strategies and tactics.
  • Take the initiative to help clients implement strategies and tactics and achieve their goals.
  • Manage projects to ensure targets, deadlines and financial goals are met.
  • Report to respective Boards on a regular basis.
  • Work with support staff as appropriate on execution of responsibilities.
  • Keep Clients’ Presidents or designated contacts fully informed of matters affecting the association.
  • Provide committee support.
  • Take a proactive role in providing leadership support and actively participate in clients’ meetings.

Meetings

  • Working with our event planner, help to plan and manage logistics of some meetings and events. This may include RFPs, venue selection, contract negotiations, food and beverage, A/V, planning and marketing timelines, working with committee on program/speakers and coordination of marketing materials and communications.
  • Assist with the development and management of event budgets.
  • Work with staff to insure all meeting details are successfully handled.
  • Drive and monitor event marketing including sponsorship/exhibit sales.
  • Travel onsite to events as needed to manage event operations.
  • Work with support staff on online meeting registration.

Membership

  • Assist clients with developing strategies and tactics to sustain and grow membership.
  • Share latest best practices on membership with board/committees.
  • Work with support staff in developing and disseminating membership surveys as requested by client.
  • Implement membership campaigns as requested by client.

Finances

  • Assist clients with budget development and maintaining adherence to the budget.
  • Regularly monitor clients’ financial positions; send monthly financial reports to Clients’ Presidents and Treasurers accompanied by an executive summary.
  • Work with Essentient Association Management’s staff accountant to fulfill financial responsibilities requested by the clients including presenting and explaining financial statements as needed.

Communications & Publications

  • Work with communications staff to create clients’ marketing collateral.
  • Work with communications staff in sending broadcast e-mails.
  • Work with communications staff in ensuring clients’ web sites are kept up to date.

Other

  • Balance and allocate resources to meet client and Essentient Association Management objectives.
  • Maintain effective working relationships with officers, members, client staff, vendors and other parties associated with meeting the clients’ needs.
  • Understand, anticipate, and interpret the client’s needs, goals and plans.
  • Provide strong leadership to the client: set objectives, plan strategy, develop budgets, plan and execute actions, and report and interpret results. Overall responsibility is to optimize the client’s satisfaction.
  • Plan and prioritize all of the sub-activities related to the above points with the goal of achieving agreed business aims.
  • Attend and present at client meetings and functions, plus internal meetings; observe and report in both directions to ensure clarity and understanding is achieved and all client business activities function smoothly.
  • Orchestrate the cross-functional business flow integrating Essentient’s administrative, finance and communications staff with the client’s team.
  • Communicate, liaise, and negotiate internally and externally ensuring all participants understand tasks and timelines and be accountable, as the manager, for the results.
  • Effectively manage files and materials, personal time and productivity.
  • Effectively use Essentient’s technical resources and available client resources to gather required information or communicate internally and externally.
  • Plan, produce and deliver professional meeting packages, reports and presentations for the client.
  • Respond to and follow up internal and external enquiries using appropriate and timely methods.
  • Attend training to develop relevant knowledge, techniques and skills.
  • Travel as required to clients’ board and other meetings which may include overnights and occasional night/weekend work.

Requirements

  • University degree or college diploma in general arts or business.
  • 5 plus years working in association management. A CAE designation, while not mandatory, is desired.
  • Tech-savvy with the ability to quickly learn new applications. (Essentient currently works in a PC environment and utilizes the most up to date programs.)
  • Ability to communicate in both official languages, while not mandatory, will be an advantage.
  • A very positive, professional and flexible demeanor is required.
  • Must be a strategic thinker with the ability to anticipate the needs of the clients; to learn quickly, organize details with minimal supervision; and prioritize multiple tasks in a fast-paced, changing environment.
  • Must maintain confidentiality.
  • Strong customer service focus and the ability to work collaboratively.
  • Excellent spelling, grammar, and editing skills.
  • Fanatical attention to detail, accuracy, and deadlines.

To apply, please send your resume with cover letter and salary expectations to info@essentient.ca by Friday, June 8, 2018

Essentient Association Management
Constance Wrigley-Thomas, CAE
Owner/CEO
1-877-331-9668
http://www.essentient.ca

C-Says / D-Says – April 10, 2018

Dealing with a rogue one
D-SAYS

In our last edition of C-says, D-says, I made brief mention of a few of the challenges that can often be faced by boards of directors and, more specifically, association executives. One of these was the dreaded ‘rogue volunteer’.

A rogue volunteer or (shudder) rogue committee is a person or people who act outside the parameters of an organization’s policies and procedures, often making unilateral decisions that have the potential to cause a tremendous amount of damage.

How? Well, in a lot of ways actually.

Rogue volunteers can be a resource drain, wasting an association’s valuable staff time or financial resources. They can also diminish the enthusiasm of good volunteers if they are perceived to be overstepping the decisions made by the wider group. And perhaps most damaging, a rogue volunteer can seriously impact the credibility of an organization, especially if they’re speaking in a negative way about the activities or stated missions of the association in question.

Sometimes, these volunteers are well-intentioned and truly believe themselves to be working in the best interest of the organization. But more often (and more dangerously) rogue volunteers are working for their own personal agenda, usually related to building themselves higher profile within their industry or perhaps in an effort to drive business their way. In either case, the situation has to be identified and diffused as soon as it’s discovered. Ignoring the effects of a rogue volunteer is often as egregious a crime as the rogue volunteerism itself.

To that end, volunteers gone rogue are situations requiring strong and experienced leadership, from both an executive and a staff perspective. This is one area in which AMCs excel.

C-SAYS

Great timing on this topic. Did you know April 15 – 21 is National Volunteer Week? I know you will join me in celebrating volunteers of all stripes, especially the ones that make the world (and associations) a better place.

Unfortunately, rogue volunteers can give all volunteers a bad name, or worse, drive good volunteers out the door. But hallelujah, rogue volunteers are few and far between as I have only spotted 5 or 6 in their natural habitat over 28 years.

The key to managing volunteers is recognizing their strengths early on, as well as their weaknesses.  We have sharp insights to both spot talent and identify problem behaviour that could be disruptive later on.  Allowing a volunteer to go “rogue” never, ever goes well. All the more reason to nip rogue behaviour in the bud.

So, when my intuition tells me that we have a rogue volunteer in the house my first step is to try and work with them to try and channel their “enthusiastic” behaviour into more acceptable and productive actions. Failing that, it is up to the association leadership (President, committee chair or someone else with authority/profile) to connect with the rogue volunteer; peer to peer, to let them know that their behaviour is not aligned with the association’s mandate and that it is not okay. This is when our best practices, collected, cultivated and refined over the years, come into play.

Often times we discover that the rogue volunteer may not be involved in the organization for the right reasons – i.e. they only joined a committee to get their name on the website or to gain access to potential customers.

And I think you will agree that It is incumbent upon the association’s leadership to focus their energies on what is in the best interest of the organization; not what is best for the volunteer.

 

 

C-Says/D-Says is a regular blog column created and written by Constance Wrigley-Thomas and Doug Duke of Essentient Association Management, Burlington, ON.

One of Essentient’s own awarded CSAE Trillium scholarship

Burlington, ON (May 4, 2017)   Recipients have been revealed for the Trillium Gives Back (TGB) scholarship program and one of our own has been named among the list of award winners. Brynne Wrigley, Association Manager at Essentient was part of a select group of executive and business chapter members to be given news last month.

The TGB scholarship was designed as an opportunity for the Trillium Chapter of the Canadian Society of Association Executives (CSAE) to provide recognition and financial support to members of the chapter who are highly engaged and who exhibit leadership as well as motivational and inspirational qualities that exemplify the best of those working in the association sector.

Brynne Wrigley has recently been named a recipient of a Trillium Gives Back scholarship

“Brynne has quickly become an integral part of the Essentient team and has proven herself to be a very thoughtful and creative association professional,” said Constance Wrigley-Thomas CAE and CEO of Essentient Association Management. “Her value to our clients and to the work we do on their behalf cannot be understated. Using the TGB scholarship funds to further her professional development will only serve to increase that value as well as increase her confidence and capabilities as an association professional.”

Before joining the staff at Essentient in late 2015, Ms. Wrigley worked for over four years at the Immigration Consultants of Canada Regulatory Council (ICCRC), first as Membership Services Specialist and then as Education Coordinator. Her previous work experience also includes managerial positions with two high-profile Canadian retailers.

In the spirit of the scholarship, Ms. Wrigley is a firm believer in giving back to the community and has dedicated time over the last three years as a volunteer with the Canadian Mental Health Assocation (CMHA). In 2016, she became a volunteer coordinator and active committee member for the CMHA Halton Region’s annual Ride Don’t Hide event which raises critical funds as well as awareness in an effort to help break the stigma surrounding issues of mental health.

An avid cyclist herself, Ms. Wrigley can often be found on local trails and bike lanes. She has recently moved into a loft apartment where she shares space with a cat named Bunny.

Congratulations Brynne!

Essentient welcomes Doug Duke as new VP, Business Development

Doug Duke has joined the Essentient team as Vice President, Business Development

Toronto, ON (May 1, 2017) – In the midst of a busy spring season, Essentient Association Management has significantly increased its bench strength with the addition of Doug Duke to its roster of association professionals. Today, the Burlington-based company announced Mr. Duke as its new Vice President, Business Development effective immediately.

An alumnus of the journalism program at Humber College, Mr. Duke began his career in the field of communications and print media before entering the world of association management in 2004. Since that time, he has worked as Executive Officer of the Hamilton-Halton Home Builders’ Association and as Executive Director of both the Ontario Hot Mix Producers Association and the Toronto and Area Road Builders Association. Mr. Duke has also served as chair of the Executive Officers’ Council of the Canadian Home Builders’ Association and has been active on various boards and committees including the Residential and Civil Construction Alliance of Ontario, the Council of Ontario Construction Associations, the Ontario Construction Careers Alliance, and Aggregate Recycling Ontario.

“We are thrilled to have Doug join our dedicated team of association managers and support staff,” said Constance Wrigley-Thomas, CAE and CEO of Essentient Association Management. “Ours is a relatively small, but highly respected AMC. With his many years of association and not-for-profit experience however, Essentient is poised for some exciting future growth and an enhancement of its full-service offerings to our existing clients. I am extremely happy to have Doug join the Essentient family.”

In the role of Vice President, Business Development, Mr. Duke will oversee some of Essentient’s existing clients including the Canadian Chapter of CoreNet Global and the Canadian Institute of Food Science and Technology. He will also lend valuable support to other significant clients like the Greater Toronto Chapter of NAIOP, an association which represents the interests of developers, owners and related professionals in the area of office, industrial, retail and mixed-use real estate.

A native of the City of Hamilton, Mr. Duke recently relocated to Burlington. Apart from spending time with his 12-year-old daughter Rebecca, he enjoys cycling, indoor and beach volleyball, and the occasional round of golf. A staunch proponent of community engagement, Mr. Duke is looking forward to giving some of his spare time and energy as a volunteer to local causes and not-for-profit organizations, including those promoting the welfare of pets and wildlife.

Mr. Duke can be reached by phone at Essentient’s Burlington offices at 905-315-3166 (ext. 2373) and toll-free at 1-877-331-9668. He can be contacted electronically at doug@essentient.ca.

Essentient Association Management is a full-service AMC and event company that provides strategic and operational support to not-for-profit enterprises regionally, provincially, nationally and internationally.

Essentient is Hiring!

Account Manager – Essentient Association Management & Events

Essentient Association Management & Events (Essentient A.M.C. Inc.) was launched in January 2005 to assist volunteer directed associations in meeting their objectives by providing strategic leadership, administrative support and freeing up associations’ otherwise valuable resources to concentrate on tasks fundamental to their organization’s mission.

Based in Burlington, Ontario, Essentient is a full service AMC and event company that provides strategic and operational support to not-for-profit enterprises regionally, provincially, nationally and internationally. As a founding member of the AMC Institute Canadian Chapter, Essentient is a leader in the AMC space.

Account Manager Responsibilities

Serve as an Association Manager for Essentient’s clients. This position will be the primary point of contact for assigned clients and their leadership and work with other Essentient Association Management team members, including staff and contractors, to fulfill position responsibilities.

Within the Scope of Services defined for each client, the Account Manager provides services to support client associations in the areas of:

Leadership (Governance, Board and Committee Support)

  • Provide professional counsel to clients’ Boards of Directors.
  • Attend all board meetings.
  • Contribute to the formulation of client policies, programs and procedures.
  • Implement board decisions.
  • Balance the clients’ programs and services with their mission statement and strategic plan.
  • Help clients set realistic goals, strategies and tactics.
  • Take the initiative to help clients implement strategies and tactics and achieve their goals.
  • Manage projects to ensure targets, deadlines and financial goals are met.
  • Report to respective Boards on a regular basis.
  • Work with support staff as appropriate on execution of responsibilities.
  • Keep Clients’ Presidents or designated contacts fully informed of matters affecting the association.
  • Provide committee support.
  • Take a proactive role in providing leadership support and actively participate in clients’ meetings.

Meetings

  • Plan and manage logistics of some meetings and events. This may include RFPs, venue selection, contract negotiations, food and beverage, A/V, planning and marketing timelines, working with committee on program/speakers and coordination of marketing materials and communications.
  • Assist with the development and management of event budgets.
  • Work with staff to insure all meeting details are successfully handled.
  • Drive and monitor event marketing including sponsorship/exhibit sales.
  • Travel onsite to events as needed to manage event operations.
  • Work with support staff on online meeting registration.

Membership

  • Assist clients with developing strategies and tactics to sustain and grow membership.
  • Share latest best practices on membership with board/committees.
  • Work with support staff in developing and disseminating membership surveys as requested by client.
  • Implement membership campaigns as requested by client.

Finances

  • Assist clients with budget development and maintaining adherence to the budget.
  • Regularly monitor clients’ financial positions; send monthly financial reports to Clients’ Presidents and Treasurers accompanied by an executive summary.
  • Work with Essentient Association Management’s staff accountant to fulfill financial responsibilities requested by the clients including presenting and explaining financial statements as needed.

Communications & Publications

  • Work with Essentient Association communications to create clients’ marketing collateral.
  • Work with communications staff in sending broadcast e-mails.
  • Work with communications staff in ensuring clients’ web sites are kept up to date.

Other

  • Balance and allocate resources to meet client and Essentient Association Management objectives.
  • Maintain effective working relationships with officers, members, client staff, vendors and other parties associated with meeting the clients’ needs.
  • Understand, anticipate, and interpret the client’s needs, goals and plans.
  • Provide strong leadership to the client: set objectives, plan strategy, develop budgets, plan and execute actions, and report and interpret results. Overall responsibility is to optimize the client’s satisfaction.
  • Plan and prioritize all of the sub-activities related to the above points with the goal of achieving agreed business aims.
  • Attend and present at client meetings and functions, plus internal meetings; observe and report in both directions to ensure clarity and understanding is achieved and all client business activities function smoothly.
  • Orchestrate the cross-functional business flow integrating Essentient’s administrative, finance and communications staff with the client’s team.
  • Communicate, liaise, and negotiate internally and externally ensuring all participants understand tasks and timelines and be accountable, as the manager, for the results.
  • Effectively manage files and materials, personal time and productivity.
  • Effectively use Essentient’s technical resources and available client resources to gather required information or communicate internally and externally.
  • Plan, produce and deliver professional meeting packages, reports and presentations for the client.
  • Respond to and follow up internal and external enquiries using appropriate and timely methods.
  • Attend training to develop relevant knowledge, techniques and skills.
  • Travel as required to clients’ board and other meetings which may include overnights and occasional night/weekend work.

Requirements

  • University degree or college diploma in general arts or business.
  • 5 plus years working in association management. A CAE designation, while not mandatory, is desired.
  • Tech-savvy with the ability to quickly learn new applications. (Essentient currently works in a PC environment and utilizes the most up to date programs.)
  • Ability to communicate in both official languages, while not mandatory, will be an advantage.
  • A very positive, professional and flexible demeanor is required.
  • Must be a strategic thinker with the ability to anticipate the needs of the clients; to learn quickly, organize details with minimal supervision; and prioritize multiple tasks in a fast-paced, changing environment.
  • Must maintain confidentiality.
  • Strong customer service focus and the ability to work collaboratively.
  • Excellent spelling, grammar, and editing skills.
  • Fanatical attention to detail, accuracy, and deadlines.

To apply, please send your resume with cover letter and salary expectations to careers@essentient.ca.

Essentient’s Courtney Thack Recognized With CSAE Award

Toronto, Ontario – October 27, 2016

3d96c3aEssentient Association Management is pleased to announce that Courtney Thack, Association Manager, was honoured by the Canadian Society of Association Executives with the prestigious Donna Mary Shaw Award. This award was presented at the CSAE Annual Conference held in Toronto.

The Donna Mary Shaw Award assists young professionals wishing to pursue careers in the not-for-profit sector.

A graduate of Sheridan College (in Advertising) Courtney began her not-for-profit career with the Ontario Community Newspaper Association in 2009. Prior to beginning her employment with Essentient in 2012, Courtney had spent several months in South Africa working with underprivileged children.

Because Essentient is a relatively small (but full service) AMC, in working with all of our clients Courtney has been able to gain a wide range of experience in a number of areas as well as hone her skills in membership development, governance and event management. Courtney has a particular affinity for event and volunteer management and is committed to expanding her knowledge of governance and association best practices.

In her current capacity Courtney provides oversight and expertise to the 85 events that Essentient
manages annually and in 2015 was named one of 20 Millennials to Watch by Meetings and Conventions Magazine.

Courtney has the potential to become an association leader and driver in the AMC space because of her exceptional organizational capabilities, razor sharp critical thinking and her insatiable desire to learn, grow and make a difference.

Essentient Association Magazine congratulates Courtney Thack for being recognized by the Canadian Society of Association Executives.

The Canadian Society of Association Executives (CSAE) is Canada’s premiere association advocate. It provides tools, resources, and education to help association professionals and volunteers succeed. From this success, Canadian associations will continue to grow and excel in pursuit of their goals.

Essentient Association Management is a full service AMC and event company that provides strategic and operational support to not-for-profit enterprises regionally, provincially, nationally and internationally.

Constance Wrigley-Thomas, CAE Inducted Into M+IT Hall of Fame

14055093_10157258246070317_2228802781220247145_nToronto, Ontario – On August 16, 2016 Meetings + Incentive Travel (M+IT) announced its 2016 Hall of Fame inductees in a special, live presentation at IncentiveWorks 2016, Canada’s leading meeting, events and incentive travel trade show and conference.

It was announced that Constance Wrigley-Thomas, CAE, Owner and CEO of Essentient Association Management was an honouree in the Industry Mentor category. This is the first time in the Hall of Fame’s history that a Certified Association Executive (CAE) has been inducted.

“We are delighted to welcome this year’s inductees into the Hall of Fame family,” says Robin Paisley, managing director, M+IT and IncentiveWorks. “Each of them has made, and continues to make, a significant contribution to the meetings and incentive travel industry. They are truly inspiring.”

Reflecting upon her award Ms. Wrigley-Thomas noted “Mentoring is important because it creates continuity and connectivity between the generations. The lessons that I have learned during my career may help someone cut through the clutter of decision-making to arrive at a solution. In addition to sharing my experiences of ‘what to do’, I am equally, if not more happy, to share ‘what not to do.’ As a mentor I can provide the “hand up” that a mentee may need to realize their potential as an employee, volunteer and perhaps, as a future mentor. ”

She went on to say “I have observed from my role as a member of 5 industry associations, as a volunteer with 2 and as an AMC of multiple associations, that mentorship programs are not just needed, they are expected by members at both ends of the generational spectrum.

Constance Wrigley-Thomas is also the recipient of CSAE Trillium Chapter’s 2009 President’s Award  and was recognized by NAIOP – Commercial Real  Estate Association, for Outstanding Contributions by a Chapter Executive in 2011. She sits on the Board of Directors for CSAE Trillium Chapter and is also the co-founder and Secretary/Treasurer of the AMC Institute Canadian Chapter.

M+IT is the owner of Canada’s premier events, meetings and incentive travel industry magazine and website as well as IncentiveWorks. It launched its Hall of Fame in 2009 to recognize individuals who have distinguished themselves in the Canadian meetings and incentive travel industry.

Essentient Association Management & Events is a Canadian full service association and events management company. They are a leader and innovator in the association management company (AMC) space.

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New AMC Institute Canadian Chapter Appoints Board of Directors

Constance Wrigley-Thomas, CAE and CEO of Essentient Association Management & Events, was recently appointed to the new AMC Institute Canadian Chapter Board of Directors. Ms. Wrigley-Thomas was also appointed Secretary/Treasurer of the organization at its first Board meeting on June 9, 2016.

The AMCI Canadian Chapter evolved from the AMC Forum which was co-founded by Constance Wrigley-Thomas and Serge Micheli of Association and Events Management in early 2014. They established the AMC Forum with the purpose of providing association management companies from across Canada with a platform to share best practices, promote the AMC model, access professional development and establish standards of practice for the AMC sector.

No such group existed before for association management companies in Canada so it was a natural evolution for the AMC Forum to become the first international chapter of AMCI. The Canadian Chapter was incorporated on April 11, 2016.

The new Board of Directors for AMC Institute Canadian Chapter is as follows:

Chair: Serge Micheli, CAE CEM – President, Association and Events Management
Vice-Chair: Jonathan Strauss – President, Strauss Event & Association Management
Secretary/Treasurer: Constance Wrigley-Thomas, CAE – Owner/CEO, Essentient Association Management

Directors:
Ruth Abrahamson – CEO, Base Consulting & Management Inc.
Jenny Faucher – President, Managing Matters
Seamus Gearin – Senior Association Manager, Becker Associates
Anthony Laycock – President, Funnel Communications